In recent years, IT certification receives more and more public attention, and many industry friends have a plan for certification test. But many candidates are not familiar with the most basic problems such as registration, examinations, training, etc. According to the most frequently asked and typical questions of the previous consultation, we write this article. It makes detail answers to questions the candidates concerned so that everyone has a clear understanding of the whole IT certification structure. Because most people want to attend Cisco Exam and other exams are almost little different with it, the article will take Cisco 350-050 as an example.
1.Registration. Many friends send us letters to ask where to registrate for all kinds of IT certification exams, how many times in a year can take part in, and when to take the exam. As for CCIE authenticating examination, I should say that no matter when you want to take this examination, you can determine it by yourself. But why? This has something to do with the structure of IT authenticating examinations. Cisco authentication is definitely qualification authentication required by Cisco company to its technician people, but the exam is not held by the company itself. It entrusts the exams to professional companies whose service is examination, such as Sylvan, VUE, etc. These companies have their examination centers in more than 100 countries all over the world, these centers are connected together by network, and the everyday exam results can be quickly passed to the databases of entrusted companies. Because of the low cost, almost all the IT certification exams are entrusted to Sylvan and VUE. Meanwhile, the two companies are also the agents of GRE,TOEFL,etc.
Thus, you could decide the time of the exam as theoretically exams are held in the exam centers every day. The procedures of 350-001 exam are as follows: firstly, you should enroll in the exam center and fix the time of the exam. In the day you take test, the test center will download all the subject of examination for all the candidates taking test in that day, including you, as long as you choose your share and conduct your examination. But there are a small number of candidates in some places, therefore, the exam center will choose two examination days in a week to gather the candidates, in this way, you need ask the examination center for specific exam time.
2.Training.Many friends concern if they have to take part into the training before the exam of certificate. We can give you a clear answer here, trainings has no relationship with 350-050 exam. Even a person without any technical background can enter the certification exam, of course, he will definitely fails. As what we mentioned above, t Sylvan Test Center is a company specializing examination agency within the international framework, while the training center is the training institution authorized and granted by the related IT certification companies. But usually these two kinds of institutions get authorized by the form of signing for, thus, generally, common training centers also apply for the qualification of examination centers for the sake of convenience at the same time.
If you think you are weak, you had better attend the training class. However, you must remember that most training agencies just help you review the basic knowledge and it is very different for you to become an experienced person by the several days’ training. Since hundreds of pages of thick CCIE materials must be finished within a few days, with an average of about 200 pages a day to complete. So, if you can not read the textbook with quite base before the training, then the effect may not be as well as you expect. The market-orientated training centers also belong to commercial agencies among which there are good and bad ones as a result of which you cannot only focus on the rate of pass when you choose a training center. The one which can in fact improve you is the best.
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Filed under study guides by on Mar 1st, 2010. 
In my first blog CCNA Certification Advantages, I discussed the core reason and the opportunities that we need to explore for making the best out of the networking industry. We have determined that CCNA certification makes lots of sense since it is highly recognized in the industry as excellent qualifications for an employee. Earning a Cisco certification means that you have a good grasp of the technology and most importantly you are competent to design and implement Cisco solutions and products.
I am taking this opportunity to share with you all the details regarding the subject area that it covers, exam structure, reference materials and couple of forums that has done me good.
Since you have decided that CCNA is going to be elixir of life for your career, then chalk out your plan, first and foremost being to convince yourself that it is not at all a tough nut to crack and simple systematic approach can make you walk out with the certificate in hand to all the way to your PC to update the resume.
So let me adopt that systematic approach and avoid all my exemplary linguistic skills and stick to plain old bulleted format.
To begin with…
1) Map out the learning materials.
2) Setting up a proper study routine (can be tricky, read 3)
3) You’ll realize, time is precious and goes by whizzing past you, so use yours wisely (why am I telling you this?… read 2)
Your study schedule should comprise of 2-3 hours of continuous segments each day. Now that can be challenging if you are a student pursuing career courses during this period or a full time working professional.
Getting to the course materials… no doubt your choice would make loads of difference.
My suggestion would be…to go to the nearest book store (online store only if you have already previewed the book). Lay your hands on all the books that has CCNA written in bold. Quickly flip through the pages and fish out the book which grabs your interest.
Here are few that you can try sticking to…
1) Wendell Odom’s CCNA Official Exam Certification Library (CCNA Exam 640-802), 3rd Edition, published by Cisco Press
2) Todd Lammle’s CCNA Study Guide, published by Sybex.
3) Todd Lammle’s CCNA IOS Command Survival Guide, published by Sybex
In my case, I picked up Todd Lammle. What matters is…
-hands on exposure
-reading and retaining the fundamentals &
-Going through all those notes again which I found difficult while reading through the book.
Exam structure (640-802 CCNA exam):
CCNA certification can be achieved by taking Cisco’s two-exam approach (640-822 & 640-816) also called ICND1 & ICND2 respectively, earning Cisco’s CCENT certification when they pass the 640-822 exam or the single exam 640-802.
Now you know the codes…. Great !!….
The following topics are general guidelines for the contents included in the Cisco 640-802 exam.
Describe how a network works
• Describe the purpose and functions of various network devices
• Select the components required to meet a network specification
• Use the OSI and TCP/IP models and their associated protocols to explain how data flows in a network
• Describe common networked applications including web applications
• Describe the purpose and basic operation of the protocols in the OSI and TCP models
• Describe the impact of applications (Voice Over IP and Video Over IP) on a network
• Interpret network diagrams
• Determine the path between two hosts across a network
• Describe the components required for network and Internet communications
• Identify and correct common network problems at layers 1, 2, 3 and 7 using a layered model approach
• Differentiate between LAN/WAN operation and features
Configure, verify and troubleshoot a switch with VLANs and interswitch communications
• Select the appropriate media, cables, ports, and connectors to connect switches to other network devices and hosts
• Explain the technology and media access control method for Ethernet networks
• Explain network segmentation and basic traffic management concepts
• Explain basic switching concepts and the operation of Cisco switches
• Perform and verify initial switch configuration tasks including remote access management
• Verify network status and switch operation using basic utilities (including: ping, traceroute, telnet, SSH, arp, ipconfig), SHOW & DEBUG commands
• Identify, prescribe, and resolve common switched network media issues, configuration issues, auto negotiation, and switch hardware failures
• Describe enhanced switching technologies (including: VTP, RSTP, VLAN, PVSTP, 802.1q)
• Describe how VLANs create logically separate networks and the need for routing between them
• Configure, verify, and troubleshoot VLANs
• Configure, verify, and troubleshoot trunking on Cisco switches
• Configure, verify, and troubleshoot interVLAN routing
• Configure, verify, and troubleshoot VTP
• Configure, verify, and troubleshoot RSTP operation
• Interpret the output of various show and debug commands to verify the operational status of a Cisco switched network.
• Implement basic switch security (including: port security, trunk access, management vlan other than vlan1, etc.)
Implement an IP addressing scheme and IP Services to meet network requirements in a medium-size Enterprise branch office network
• Describe the operation and benefits of using private and public IP addressing
• Explain the operation and benefits of using DHCP and DNS
• Configure, verify and troubleshoot DHCP and DNS operation on a router.(including: CLI/SDM)
• Implement static and dynamic addressing services for hosts in a LAN environment
• Calculate and apply an addressing scheme including VLSM IP addressing design to a network
• Determine the appropriate classless addressing scheme using VLSM and summarization to satisfy addressing requirements in a LAN/WAN environment
• Describe the technological requirements for running IPv6 in conjunction with IPv4 (including: protocols, dual stack, tunneling, etc).
• Describe IPv6 addresses
• Identify and correct common problems associated with IP addressing and host configurations
Configure, verify, and troubleshoot basic router operation and routing on Cisco devices
• Describe basic routing concepts (including: packet forwarding, router lookup process)
• Describe the operation of Cisco routers (including: router bootup process, POST, router components)
• Select the appropriate media, cables, ports, and connectors to connect routers to other network devices and hosts
• Configure, verify, and troubleshoot RIPv2
• Access and utilize the router to set basic parameters.(including: CLI/SDM)
• Connect, configure, and verify operation status of a device interface
• Verify device configuration and network connectivity using ping, traceroute, telnet, SSH or other utilities
• Perform and verify routing configuration tasks for a static or default route given specific routing requirements
• Manage IOS configuration files. (including: save, edit, upgrade, restore)
• Manage Cisco IOS
• Compare and contrast methods of routing and routing protocols
• Configure, verify, and troubleshoot OSPF
• Configure, verify, and troubleshoot EIGRP
• Verify network connectivity (including: using ping, traceroute, and telnet or SSH)
• Troubleshoot routing issues
• Verify router hardware and software operation using SHOW & DEBUG commands.
• Implement basic router security
Explain and select the appropriate administrative tasks required for a WLAN
• Describe standards associated with wireless media (including: IEEE WI-FI Alliance, ITU/FCC)
• Identify and describe the purpose of the components in a small wireless network. (Including: SSID, BSS, ESS)
• Identify the basic parameters to configure on a wireless network to ensure that devices connect to the correct access point
• Compare and contrast wireless security features and capabilities of WPA security (including: open, WEP, WPA-1/2)
• Identify common issues with implementing wireless networks. (Including: Interface, missconfiguration)
Identify security threats to a network and describe general methods to mitigate those threats
• Describe today’s increasing network security threats and explain the need to implement a comprehensive security policy to mitigate the threats
• Explain general methods to mitigate common security threats to network devices, hosts, and applications
• Describe the functions of common security appliances and applications
• Describe security recommended practices including initial steps to secure network devices
Implement, verify, and troubleshoot NAT and ACLs in a medium-size Enterprise branch office network
• Describe the purpose and types of ACLs
• Configure and apply ACLs based on network filtering requirements.(including: CLI/SDM)
• Configure and apply an ACLs to limit telnet and SSH access to the router using (including: SDM/CLI)
• Verify and monitor ACLs in a network environment
• Troubleshoot ACL issues
• Explain the basic operation of NAT
• Configure NAT for given network requirements using (including: CLI/SDM)
• Troubleshoot NAT issues
Implement and verify WAN links
• Describe different methods for connecting to a WAN
• Configure and verify a basic WAN serial connection
• Configure and verify Frame Relay on Cisco routers
• Troubleshoot WAN implementation issues
• Describe VPN technology (including: importance, benefits, role, impact, components)
• Configure and verify a PPP connection between Cisco routers.
Browsing forums also play a vital role in….
o Information exchange
o Tips to crack tricky/difficult questions
o Last but not the least, tonnes of CCNA dumps.
My personal favorites are…
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Filed under study guides by on Feb 24th, 2010.
The latest buzz around Cisco is that its latest iteration of its emulator OS, IOS 15, will help the company crack down on the use of its IOS emulator without plugging in a product key — something many home network pros and enterprise network managers have relied on until now, especially when needing to map out large networks.
What are your thoughts on this issue — does it come down to a simple issue of piracy, or will this development do Cisco more harm than good?
More information from Exambible.com!
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Filed under study guides by on Feb 20th, 2010.
1. What’s Cisco certification? This is when one receives a certificate attesting to the proficiency of an individual in Cisco related products given by Cisco. In its Career Certification Program, Cisco request that there should be certified engineer in all Cisco agents, so as to provide better service to clients as well as build a certification system for network engineers who are familiar to Cisco product.
2. Why go for Cisco certification? To be an international talent, an international certification is no doubt the best gateway to achieving international relevance in the IT field. While among all certifications in market, Cisco certification which was released by the well-known network enterprise Cisco enjoys wild acceptance and great reputation.
3. What are the benefits of certification? a) Candidate who acquire Cisco certification usually enjoys a better job security; and b) The individual can enjoy credit exemptions for associate professions.
4. Can one without college education get Cisco certification? Yes one can get Cisco certification, in fact there are a huge number of candidates who didn’t have computer major background. Only if you own courage and capability in learning something new, you can pursue Cisco certification and there is great opportunity for you to gain certification.
5. Who needs Cisco certification? a) A graduate looking at surviving the fierce competition for limited job opportunities, which can greatly be alleviated by acquiring a Cisco certification. b) Career seekers looking for a career change and want to enter into IT industry, Cisco certification is no doubt the best permit to validate your capability for a job role. c) Network Technicians are provided an opportunity to grow on the job as Cisco certification enables them to ask for a higher position and better remuneration.
6. Other than remuneration benefits, what other benefits can I enjoy if a gain Cisco certification a) License of certification enables you to live and work abroad; b) Gain trust from Cisco as well as client; c) Receive technical support from Cisco; d) Be list into talent pool e) Chances for attending Cisco Technical lecture class; f) Gain competitive edge and become popular in big enterprises;
7. How can I recertify my Cisco Certified (CCSP) certification? There are two paths available for candidates to recertify their CCSP certification. One is to pass any 642 exam which belongs to professional level certification; the other is to take and pass any CCIE written exam. Candidate should pay attention to that the two paths can be followed only when candidate processes a valid CCSP certification. The CCSP certification is valid for Three (3) years.
8. How much does Cisco Certified Internetwork Expert (CCIE) certification cost? The written exam and lab exam, are required for CCIE certification. The written exam costs $350 USD/ZAR2800 while the beta exams allow $50 USD/ZAR400 discount. The lab exam costs $1400 USD/ZAR11,600. If candidates can’t pass both the exam at their first try, it may cost more.
9. Can One take Cisco Certified Network Professional exam directly? No. A valid CCNA certification can act as the prerequisite of CCNP exam.
10. What can one do after gaining Cisco Certified Network Associate (CCNA) certification? As we all know, CCNA certification is an associate level certification which validate the fundamental skills and knowledge of candidates’. CCNA certification enables candidate to pursue other higher level certifications, which means CCNA is just a springboard for candidate. After gaining CCNA certification, candidates can consider about pursuing other higher level certifications in Cisco certification system
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Filed under study guides by on Feb 11th, 2010.
Gartner has recognized Cisco’s SSLVPN and Secure Web Gateway solutions as leaders in their respective technology. To this end, Gartner has positioned Cisco into the coveted leaders Magic Quadrant for each technology. These two categories arguably have the most industry buzz of all security technologies making this achievement even more prestigious right now. The Gartner magic quadrants are frequently used by corporations as part of their decision criteria when making new technology selections. Cisco now boasts leadership in four Gartner magic quadrants for security technologies. They are SSLVPN, Secure Web Gateway, NAC, and Email Security. Contrary to a few industry naysayers, it seems that Gartner is validating Cisco’s true innovation and leadership in the security marketplace. Never before has cisco been so favored by Gartner in their reports. In a past blog, I wrote about customer validation of Cisco security leadership as demonstrated in the market share gains Cisco security has had recently. It seems like there is quite a bit of momentum building over in the Cisco security business unit lately.
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Filed under study guides by on Feb 10th, 2010.
Whether you’re preparing for a Cisco exam or learning new Cisco technology, having actual experience with the devices can really help you better comprehend how the particular product works.
Of course, gaining access to Cisco gear isn’t always a practical solution for a number of reasons, main one being cost.
This is where network simulators come in handy. Simulators allow you to practice the commands used to configure actual devices, thereby giving you an idea of what to expect when you do get the chance to configure real Cisco hardware.
As with most software solutions, you have a variety of vendors to choose from, with each providing more features than the other and each being a different price.
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Filed under study guides by on Feb 8th, 2010.
The Cisco certificates give you possibility to work in any country of the world because they are acknowledged in all countries equally. This 642-243 torrent certificate helps not only to improve your knowledge and skills, but it also helps your career, gives a possibility for qualified usage of 642-243 exams products under different conditions. The majority of companies in the sphere of information technologies require the presence of Cisco exam for the work in the company, and that makes obtaining this Cisco certificate necessary.
Many IT specialists were not able to obtain the Cisco certificate from the first attempt, which was the result of poor preparationfor the examination, using preparatory 642-243 study guide of poor quality.
Do you need to spend a lot of time and experience to carry out Cisco 642-243 exam training, but can not guarantee the adoption, Exambile.com provide the most up-to-date information on the entire Cisco 642-243 certification exam information, Cisco 642-243 certification training materials and Cisco 642-243 certification study guide will help you in the shortest possible time with maximum efficiency to pass the 642-243 exam.
At Exambile.com, you will find the best possible certification preparation materials. These preparation materials includes Q&A with explanations, study guide, practice exam which are prepared by I.T. experts which gives you a chance to practice questions to ultimate achieve your goal 642-243 certification.
642-243 test questions from Exambile will be the most reliable source for a good quality. With much thorough analysis of the feedback from thousands of certified experts, we are able to determine which providers will provide you with updated and relevant 642-243 practice questions and good quality 642-243 practice test.
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Filed under study guides by on Feb 7th, 2010.
Many people ask me what would make a good CCNA lab? Well, that can be a tricky question based upon your budget and future Cisco aspirations. So lets start off with a few basic concepts I hope we can all agree on. Real Routers
I also get occasionally asked if someone can use their D-Link router or such in their lab. That class of home router generally does not support protocols such as RIP, OSPF, IGRP, etc. nor do they support the Cisco IOS which is a majority of the CCNA exam. So the answer is they are not really applicable to building your Cisco CCNA lab.
You need a physical router as the simulators just dont have the ability to give you the hands on you need to see what happens when you disconnect a cable, put a cable in the wrong location or just plain configure the interface incorrectly. Dependant on what you do by mistake, you may see either the interface or protocol go down and based upon that it should give you a clue of where to start troubleshooting(hint, what layer is the interface at and what layer is the protocol at?). Anyway, you will come to find quite quickly that mistakes you make on Router 1 are affecting Router 4 all because you did not screw in a cable properly. No simulator can simulate that, so a router is invaluable.
How Many Cisco Routers Do I Need?
Two routers really are required to see if anything works. If you have a very limited budget, you can receive value from only purchasing a single router over working with a simulator. However, you will not be able to see the main thing we are trying to accomplish. The propagation of route tables and the routing of data! The only way you can see if your configurations work, is to have at least two routers. That said, if you can afford a kit with more than two routers, it will enable you to exercise more complex scenarios. Therefore, I strongly recommend that you purchase a dual router kit or better that comes with all the accessories you need. Otherwise you can spend days or weeks trying to find all the little extra pieces you need to get your lab up and running. I mention this as some other resellers are selling their kits with 2500 routers and they are not including transceivers. Well how will you use the Ethernet AUI ports without them?? So this is basically how I view it. One router will give you the ability to run the commands on it and allow you to memorize the correct syntax and context in which to run the commands. Two routers will allow you to be able to see route table information propagate, data propagation and path election. In addition, you will see basic device elections. With three or more routers you will get all of the above and full device elections. Hopefully these tips will help you pick the right CCNA lab kit for you budget.
How Many Cisco Routers & Cisco Switches Do I Need To Complete Your CCNA Lab Workbook?
Our CCNA Lab Workbook was designed with the knowledge that most of our customers cant afford a large lab. Keep in mind, that you will see a variety of labs that were written for three of four routers below. That does not mean you cant complete most of them. It just for the most part means they will not be as complex as they could be.
Number of labs requiring only one router ” 7
Number of labs requiring two routers ” 11
Number of labs requiring three routers ” 19
Number of labs requiring four routers ” 4
Number of labs requiring one or more switches – 8 What Are Some Things I Need To Consider For My CCNA Lab?
Two new topics have popped up for the new Cisco CCNA 640-802 exam. They are IPv6(IP Version 6) and SDM(Security Device Manager) which is a GUI based way to configure your routers and switches. A common question is can the Cisco 2500 series routers support IPv6? Yes, they can if they are maxed out with 16MB of DRAM and Flash. Here are some more specs on Cisco routers and required DRAM and Flash to support IPv6 assuming you have the correct IOS.
As mentioned before, SDM is Ciscos Security Device Manager and is the GUI option to configure your routers. It is not supported on some of the older models. But the good news from a lab perspective is that you do not need it on every router to get a good grasp on how SDM works. The Cisco 3640 router is going to be the cheapest way to get SDM with a 10mb Ethernet interface and the Cisco 2600XM series seems to be the cheapest way to get SDM with a 100mb Ethernet interface.
Finally, I also have an IOS version column. As you can see above, the Cisco 2500, 2600 and 3620 models only support 12.3 whereas the Cisco 2600XM and 3640 units support 12.4. So if you want to have exposure the latest IOS that is running on routers in the real world, right now that is 12.4. But if your budget does not allow for it, you will still find value in the routers that are running the older 12.3 IOS.
Can We Build A Lab That Will Cover Every Single CCNA Exam Concept?
We get this question quite often. Yes, we can, but it is not realistic for most customers who are self studying as this will cost well in excess of $5,000. If you have that sort of budget available, we suggest you pick on of the CCNP kits as that will get you through your CCNA exam and well on your way to your CCNP certification.
Why Do You Sell Routers With Memory That Cant Run IPv6?
Not everyone has the budget to support every feature. So you will see that we still offer Cisco 2500 router kits with 8MB of DRAM and 8MB of Flash as being able to practice on routers that support 85% of the concepts is better than nothing at all if you budget is tight. Anything Else You Can Suggest?
Well, a few things. The Cisco 2500s are serviceable routers for your CCNA studies still as long as you have the proper IOS and maxed out memory with all the accessories you need. You might say, but they are only 10mb routers. True, but they still work. The major drawback besides the aforementioned lack of SDM and 12.4 support is that with 10mb routers you cant do your inter-vlan routing labs with them(which is true of any of the 10mb routers). So just make sure you have at least one 100mb router in your lab so you can do inter-vlan routing and that takes care of that issue and helps to keep the cost of your lab down for those with a tight budget!
You want to make sure your router can support IPv6 as doing those labs will really help the IPv6 concepts sink in. Finally, SDM is more than likely the wave of the future, so you might as well start to get used to it now! Do I Need A Switch?
This can be debated a few different ways. First some people will say that 80% of the test is based on routing. To which I will agree. But with only a small margin of error between passing and failing, not fully understanding switching concepts such as VLANs, STP, and root elections could be the one question that stands between you passing and failing your exam. There will be some switch questions which are memorization based such as What is a Layer 2 protocol used to maintain a loop-free network? Thank goodness we memorized STP. That said, it would be nice for us to be able to actually see the switching concepts work. So this is basically how I view it. One switch will give you the ability to run the commands on the switch and allow you to memorize the correct syntax and context in which to run the commands. It will also allow you to do some of the VLAN labs. Two switches will allow you to see VTP Domain & VLAN information propagate. In addition, you will see basic device elections. With three or more switches you will get all of the above and full device elections. Remember, we are only at the CCNA level right now so we will not need a Layer 3 switch like a 3550 just yet. But it is a cool concept of your CCNP studies. Finally you may ask why do some of my dual router kits not have switches in them. Well because you can quite simply go to the section on our site labeled Switches and add the switch you would like to be a part of your kit. The switches don’t need extra transceivers, ports and such so I don’t really have to kit them up with the routers. We do have some of the larger kits that have both routers and switches in them too. What Switch Should I Get?
This is one that there is so much debate on these days. I will give you my thoughts on it and there are a hundred different ways you can build a lab. I will give you the information and let you decide how you want to build your lab.
The Cisco 2950 switch is the switch that is covered on the test and has the exact IOS command set that you will see on the lab. So if you can afford one, it is great to get. But sometimes when customers only have a $200 budget, I cant suggest for them to get a switch and forego the routers. After all, the test is 80% routing! Back to the Cisco 2950, this is the best switch for the test if you can afford it.
But lets say you cant afford that switch , but still want a switch, what is next? We have the Cisco 2900 series. This is a step down from the Cisco 2950 and supports all the same CCNA test commands except the switchport and global vlan command. So with that knowledge, this switch may just work for you.
Finally, there is the Cisco 1900 series switches. There is not a lot of demand for these so they can be purchased very cheap. Some people say they have absolutely no value in a CCNA lab. I tend to disagree for the most part. You may ask me, hey, what are you smoking? The IOS that the Cisco 1900 series switches support is not the IOS that is on the test so how can it be useful? Well, lets go into knowing that they IOS commands on the 1900 series are not the ones that are on the test. Ok, so we are not going to focus on them(remember, there are only a very few switch IOS commands on the CCNA exam in regard to syntax), but concepts that I find many people having a hard time understanding in how STP works, how the device elections are handled and such. Those concepts work exactly the same way on a 1900 as they do on the 2950 switch. Not to mention that you can do your VLAN, VTP and other similar labs on the switch to get an understanding on how they work. So hopefully you can see why I still carry them to help customers who are on a tight budget get exposure to such concepts. *Note, as of January 2009 the prices have come down on the 2900 series switches to the point it does not seem to be of great value for us to still carry the 1900 switches. The price between the two switch types is so close it is better to spend the extra few dollars and get a 2900 series switch.
Go to Exambible for your free Cisco Certification training. Cisco CCNA, CCNP, and CCIE training along with many options for Cisco home lab kits!
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Filed under study guides by on Feb 7th, 2010.
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Exam Description Exam Topics
Exam Description
The exam assesses knowledge of the Systems Engineer on the CRM Express Solution delivering easy to install integration between Cisco CallManager Express and Microsoft Customer Relationship Management (CRM) software. The exam covers the integration application, detailed information about the Cisco CRM Communications Connector, and intermediate level Cisco CallManager Express and Microsoft CRM information.
Exam Topics
The following information provides general guidelines for the content likely to be included on the exam. However, other related topics may also appear on any specific delivery of the exam.
Present the Cisco Call Manager Express CRM Solution
Explain the operation and architecture of a Cisco Call Manager Express CRM Solution
Describe the customer benefits including screen pops for calls, call tracking, click-to-dial
Describe the benefits of call tracking data and reporting features obtained through the integration of Cisco CallManager Express and Microsoft CRM
Explain the benefits of using the Cisco/Microsoft CRM solutions over using other industry products
Determine when Cisco Call Manager Express CRM solution is appropriate
Install and configure the C4 Client software on desktops
Install the C4 software on a Microsoft Windows Desktops (XP/2000)
Obtain information from the CallManager Express required to configure the C4 software
Perform TAPI configuration
Configure integration method
Configure CRM IP address
Set the appropriate user options
Turn on and use logging functions
Install and configure the C4 Server software on the Microsoft CRM server using the Administration Configuration Utility
Install the C4 software on a Microsoft Windows Desktops (XP/2000)
Determine and set number of extensions
Set dial prefixes and rules
Turn on and use logging functions
Troubleshoot the operation of the Cisco Call Manager Express CRM solution
Use the troubleshooting tool to determine performance and operational problems
Use the logs to determine and isolate problems precise, and logical.
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